Resume

Resume Details
S. B.
Location	Greenville, SC
Contact	Click to View Contact
Source	Direct Candidate
Salary	N.A.
Rate	N.A.
Resume




Successful, Results-Oriented Professional
Seeking a challenging position in either of the following areas:
Technical Help Desk - Customer Service - Sales - Management 


Professional Experience:

Wachovia Bank          December 2008 to Present
Greenville, South Carolina

Bank Teller
 Identifying customers and cashing checks.
 Accepting savings deposits and withdrawals, verifying signatures.
 Balances cash daily, and Accept payments for all Wachovia loans.
 Promotes the bank*s products and services; consistently cross-sells bank products at every opportunity.
 Promote and maintain positive relations with all contacts, customers and potential customers.

Wachovia Corp. Bank             October 2006 to December 2008
Charlotte, North Carolina

Voice Technical Help-Desk Analyst
Supported the enterprise telephony technology (including phone, fax, modem lines, zon machines) on circuit-switched and voice-over-IP platforms.
Clear, Control, Monitor, and Status customer trouble reports in Voice Repair in a timely manner and escalated problem resolutions with external vendors and internal resources.
Processed all trouble tickets using PICCT, as well as worked on a daily bases with Microsoft 2007 and Office Communicator.  
Utilize remote access test systems for customer troubles to determined whether problems were due to connectivity or if they were higher layer problems.
Troubleshoot all network equipment to resolution of problems and Identify and isolate line and T-1 troubles.
Refer trouble to the appropriate at fault vendor or resolve internally with the appropriate department. 
Supported various telephony applications, including, but not limited to Call Manager, Call Manager Express, PBX, Aspect and VOIP via converged or non-converged.

US LEC                                                                                                June 2005 to October 2006
Charlotte, North Carolina
      
     Data Network Analyst
Received, log, and process all trouble tickets (Remedy) from NOC Call Center, Customers, Engineering, Operations, and Vendors.
Escalate troubles to internal departments or to external vendors if necessary.
Determined if latency was due to over utilization or congestion.
Investigated problems with DNS servers and our zone files.
Worked on a daily bases with: excel, windows, web-based applications, TCP-IP procedures, and DNS-Email issues.
Monitor the progress, kept customers updated and verified the clearance of all tickets to the customer*s satisfaction test data circuits and upgrade router firmware.
     
 Jarman Shoes                                                                                     September 2002 to February 2004
 Augusta, Georgia  

Store Manager
Supervised staff, maintained sales goals, and coordinated training programs for new staff
Relied on extensive experience and judgment to plan and accomplish goals
Reduced payroll overage by 12% in, while increasing sales by 20% 
Managed store renovation project without increasing staff budget
Managed changing environments, building inclusion and leveraging diversity
Actively participated in sales meetings; Handle customer inquiries and complaints.

Charter Communications                                                                    May 2001 to June 2002
Greenville, SC

Customer Service Specialist 
Provided a high level of customer service in a courteous manner.
Responded to inbound calls promptly and proficiently.
Assisted customers by performing troubleshooting and diagnosing service complaints.
Placed new installation orders, service orders for disconnects and service changes generated from the customer; scheduled appointments accordingly; and processed special requests for services.
Processed credit card payments, post and balance batch daily. 
         answered questions pertaining to billing disputes and service complaints

Profile:

Gained strong customer service, technical and sales experience and skills in the following key positions of responsibility:  Store Management; Technical Help Desk Analyst.

Highly skilled in: Providing management, marketing and technical leadership; coordinating delivery of a broad range of telecommunication services.; delivering exceptional customer service; developing high-level product knowledge; computer use (to maintain information and customer accounts).*

Strengths: Works well independently; excellent communication skills (proven ability to develop and nurture positive relationships with clients); achievement-oriented; self-motivated; team player; learn new skills quickly and efficiently.

Qualifications Summary:

?Providing Excellent Customer Service   ?   Strong organizational and time management skills 
?Sales (Developing New Clients    ?   Strategic thinking ability and Strong analytical
?Customer Follow-Up                 ?   Multi-tasking ability and Sense of urgency
?Sales-Product Presentations    ?   Customer Problem Solving
?    Leadership                           ?   Ensuring Client Satisfaction                                       
    Strong Listening, Good Communication  

Selected Accomplishments:

Wachovia Corp Bank:
Community Oriented: Participate in Fundraising events in the community and at schools).
Training: Completed T1-T3, DS1-DS3 Networking and Troubleshooting Training Class 

Education:

Mauldin High School         
High School Diploma - May 2001
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