VIJAY SHANMUGAM
PROFESSIONAL SUMMARY
·
12 years of experience in Software Quality
Engineering, currently managing testing team for a leading Insurance company
based at Hartford, CT. Worked with Performance, Automation and Functional QA /
Regression / System Testing with a wide range of application on Windows and
UNIX based platforms.
·
Gained rich IT
experience working with Fortune 500 companies such as Yahoo! Inc (Research & Development), Hewlett-Packard, Citibank,
General Electric (GE), Travelers Insurance, ST Microelectronics & DHL.
·
Eminent leader with strong negotiating and communication skills,
capable of providing authoritative guidance to QA organization and led teams
both in-house and third party testing teams.
·
Extensive hands-on experience with
industry leading testing tools such as HP, Compuware, Rational, Borland to
mention a few.
·
Serving as Banking
Vertical point of contact as Delivery Manager, managing project delivery
assurance, issue resolution manager and handling strategic proposals in
Performance testing.
·
Managed 25+ associates
under the capacity of QA delivery manager, closely monitoring their day to day
project deliverables
·
Currently leading the technical Knowledge Management initiatives in
North America region for Testing associates as per the Cognizant business
goals.
·
Authored
Process Handbook for Performance & Automation Testing process / Tools.
·
Handled strategic
testing proposals for Fortune 500 Insurance and Banking companies.
·
Derived “Maturity Models” for Performance
testing organization helping the clients to realize the current process flaws
and identify Key Process Indicators (KPI) thereby helping them transform to
best-in-class maturity level.
·
Have been a member of CCB (Change control board)
representing QA Engineering team and track the project deadlines along with
Project Management team
·
Collaborated with project managers to formulate Test Strategy for Regression
& Performance testing.
·
Conducted post-mortem following Major releases,
thereby improve the efficiency of QA team
·
Recommended design improvements to the project
team for improved testability
·
Deriving test conditions (Manual) and test
scripts (Performance / Automation testing) in line with Business scenarios
·
Consolidated test suite for Functional, Load, Stress and Regression
test cases.
·
Well versed with Industry standard Bug-reporting
tools
·
Vertical Domain Knowledge of Insurance, Banking, Retail, Mortgage and Semiconductors
·
Worked with Business users and Development team
to gather functional and non functional testing requirements
·
Implemented Test
Automation framework of HP LoadRunner & HP QTP
·
Demonstrated Testing Methodologies confirming to
the software quality systems supporting SEI-CMM
Standards
·
Actively Participated in company initiatives to
improve project quality and performance through Knowledge sharing and Training
Session
PROFESSIONAL EXPERIENCE
*In reverse chronological order.
Organization
: Cognizant Technology
Solutions.
Duration
: 18 May 2009 – Till Date
Organization
: Expertus Infotech, UK
Duration : 5
May 2008 – 04 Apr 2009
Organization : Yahoo!
Inc., Research & Development
Duration : 10 Apr 2006 – 23 Apr 2008
Organization : Hewlett
Packard [HP]
Duration : 29 Dec 2003 - 07 Apr 2006
Organization : Maveric
Systems
Duration : 21 Apr 2003 - 24 Dec 2003
Organization : AFT
Software Solutions
Duration : 03 Jul 2001 - 27 Mar 2003
Technical Skills
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HP-UX 11.0,
SOLARIS 9/10, Windows-2000/NT/XP/Vista/7 , RedHat Linux, IBM AIX
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Server - J2EE(Core Java, JDBC,
Servlets, JSP), PHP, Client - JavaScript (with HTML/CSS), C, C++, VBScript,
AJAX
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HP Load Runner 11, HP Quality
Center 11.0, Quick Test Pro 11, MS-ACT, Quality Center 11.0, Open STA, Php-T
Framework, Compuware dynaTrace
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Test Director 8.0, Quality
Center Bug Tracking Pro, Bugzilla, JIRA, TeamTrack
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Oracle 8i/91/10g, MS SQL Server
2000, MySQL 5.0, DB2 / Toad 7.6, SQL Navigator
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MS IIS, Apache
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Weblogic, WebSphere, Resin,
SilverStream
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2013 Microsoft Office - Excel,
PowerPoint, Word & Microsoft Project Plan
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PROFESSIONAL EXPERIENCE
Client :
XL Insurance
Duration : Jan 2013 – Till Date
Role : QA TCoE Manager
Roles and
Responsibilities:
- Managed Delivery across XL
TCoE QA, Performance and Automation teams
- Implemented best-in-class
Strategy, Process Model, and Delivery Framework for QA, Automation and
Performance testing at XL TCoE
- Demand and Delivery
Management for the Automation and Performance QA group
- Designed Outcome based
testing models to measure performance and automation team efforts
- Provided guidance to
Automation & Performance teams on conducting tool feasibility
- Created cost efficient
models to minimize efforts’ duplication and team capability
- Devised Governance Models
for QA, Automation and Performance testing teams
- Created Automation and
Performance testing service catalog so that project stakeholders opt in
per the budget allocated
- Created Executive
dashboards for Senior Management status reporting
- Conducted post-mortem to
improve the efficiency of QA team
- Offshore co-ordination and
project tracking against schedule deviations
Client : Travelers Insurance -
Personal Insurance & Claim Portfolios
Duration : May 2009 – Dec 2012
Role : Version Testing - Manager
Roles and
Responsibilities:
- Derived the QA execution
plan for core projects within Personal Insurance Business Technology such
as OPL TMS & Strategic Platforms
- Implemented the reporting
framework to measure Version-to-Version performance across applications,
which would be circulated to the PIBT Senior Management stakeholders
- Managed Version
Performance testing initiatives to support new functionalities / enhancements
in Strategic and Direct platforms
- Served as owner for QA
Monthly metrics dashboard
- Monitored the performance
testing team closely to validate that the applications under the Personal
Insurance adhere to Service Level agreements as per Business team’s expectations
- Demand and Delivery
Management for the Performance testing group for Version Projects
- Created Performance
testing team SLAs to improve efficiency and track consistently
- Have Been instrumental in
streamlining the NFR’s for core performance workflows and proposing
profiling tools
- Assessed the current state
of Performance testing with Claim systems and derived performance strategy
for the Claim Handling platform and directed team accordingly on the
proposed roadmap
- Contributed towards Claims
systems assessments which considerably reduced the production fallouts
resulting in the improved performance centric end-user experience
- Derived QA training plans
for the team as per the project needs, inline with company’s competency
plans against appropriate associate levels.
- Implemented the QA reporting framework to measure
Version-to-Version improvements across applications
- Managed Claim Version
Performance testing initiatives to support new functionalities /
enhancements
- Served as Internal Auditor
to validate QA process compliance
- Devised QA Governance Model
- Offshore co-ordination and
project tracking against any schedule deviations
Client :
Sainsbury’s Inc
Duration : Sep 2008 – Apr 2009
Role : QA Test Lead
Roles and Responsibilities:
- Accountable for all the
deliverables from offshore and was acting as liaison between the client
and the Performance team
- Ensured that the
performance process framework was communicated to offshore team and
consistently followed across the release cycles
- Consolidation of Business
Processes for QA and Performance testing with Business Team
- Implemented Design and
Execution plan for Performance testing
- Directed offshore team on
Oracle NCA scripting using LoadRunner 9.1 for HR Modules
- Used Ajax Protocol
scripting for External iRec and Discoverer modules
- Designed Controller
scenarios for Execution
- Owned Test Data Management
- Conducted post-mortem to
improve the efficiency of QA team
- Offshore co-ordination and
project tracking
Debenhams Yantra Upgrade
Client :
Debenhams
Duration : May 2008 – Sep 2008
Role : Performance Test Lead
Roles and Responsibilities:
- Gathered SLA requirements
for Performance testing and conduct detailed analysis on the endurance
test results upon which recommendations was provided to the development
team at offshore
- Implemented the
Performance test strategies and best practices leading to quick go-to
market time
- Recommended the necessary
training programs to the engineers associated with this project for
obtaining the Yantra product knowledge and based on the business needs the
performance workflows was prioritized
- Validated the Test scripts
for the Debenhams Yantra 8x Integration for MSO modules
- Understood requirements
and translated to business processes, in-turn mapping to performance test suite
- Accountable for all the
deliverables from offshore Performance team.
- Prepared Performance
Testing Scenarios
- Implemented Business
Processes as per the LoadProfile using LoadRunner 9.10
- Load Injectors were
employed and validated as per Perf requirements
- Analyzed the User
requirements along with the Specifications to confirm with the AVI file flows
- Test cases reviews and
walkthroughs. Test Cases execution
- Handling client calls with
the UK client for meeting the project’s QA deliverables from offshore team
Yahoo! Alerts
Project :Y! Alerts
Team Size :
7
Period :
Aug 03 2006 – Till Date
Role :
Test Lead
Roles and Responsibilities
- Handled Y! Local Alerts
Release from QA perspective
- Was a member of CCB
representing QA Engineering team and track the project deadlines along
with Project Management team
- Created Web Services
Automation using php-T framework
- Individually implemented
QA certification for a Beta release of Y! Alerts
- Assisted Team members on
QA best practices
- Validated the product
against business requirements using RTM
- Extensive QA done on
server capabilities, RSS feeds verification
- Data-driven testing for
the XML parameters via Post/get methods
- Mentoring new team members
on the QA procedures, Server validation techniques
- Preparing status reports
on weekly basis.
Yahoo! Mail- PIM Eagle release
Project : Yahoo! Mail –Candygram Release
Team Size :
5
Period :
Apr 20 2006 – Jun 29 2006
Role :
Sr QA Engineer
Roles and Responsibilities
- Coordinating the work of
QA team, verifying product features and integration requirements, ensuring
the timely delivery of Test milestone and Product release
- Analyzed the User
Requirements and Specifications and Developed the Test Strategy
- Participated in regular
Project status meetings with the US team
- Implementing Functional
Testing Framework
- Architecting Requirements
to Use case with Test Scripts and Defects using TD
- Preparing status reports
on daily and weekly basis.
M6 FAP
Client : ST Microelectronics (Through Hewlett-Packard)
Team Size :
4
Period :
Jan 25 2005 – Mar 25 2006
Role :
Test Engineering – Lead
Location : Italy
Roles and Responsibilities
- Coordinated the work of
testers, met end-users to determine product features and integration requirements,
ensuring the timely delivery of Test milestones and Product release
- Analyzed the User
Requirements and Specifications and Developed the Test Plan
- Participated in regular
Project status meetings related to testing
- Identifying use cases for
Regression Testing from Crolles 2
- Implementing Functional, Performance
Testing Framework
- Base-lining of Functional,
Load and Stress Test Scripts for Automation(LR, QTP, TD)
- Architecting Requirements
to Use case with Test Scripts and Defects using TD
- Installed and setup Load
test environment from scratch, LR Controller, Load Generators
HP -Business Intelligence
Team Size :
1
Period :
Jun 29 2004 – Sep 27 2004
Role :
Performance Analyst
Roles and Responsibilities
- On-site Development team
coordination
- Deriving Business
Scenarios
- Composing Performance test
input templates
- Coordinating with Manager
for Performance test strategy
- Developing and Executing
the Load Runner Test scripts
- Setting up Load Generators
at Onsite (US, France, Hong Kong)
- Base-lining response times
for Scenarios
- Preparing status reports
on weekly basis
GLOBAL PQT
Client : DHL (Through
Hewlett-Packard)
Team Size :
2
Period :
Feb 18 2004 to Jun 23 2004
Role :
Performance Test Engineer
Roles and Responsibilities
- Deriving Business
Scenarios
- Composing Performance test
input templates
- Coordinating with Manager
for Performance test strategy
- Developing and Executing
the Load Runner Test scripts
- Base-lining response times
for Scenarios
- Preparing the Performance
report
HP Business Support Center
Team Size :
2
Period :
Dec 30 2003 to Feb 16 2004
Role :
Test Engineer
Roles and Responsibilities
- On-site Development and
Business team coordination
- Derived regression test
cases from used cases and executed
- Testing of Content
submittal and staging reflection on application
- Defect tracking
accomplished using Chart tool.
- Test status reporting on
Daily basis
- Assisting in defect
metrics
GE FORESEE
Client : GE
Employer :
Maveric Systems
Team Size :
4
Period :
22 Nov 2003 to 21 Dec 2003
Role :
Test Engineer
Roles and Responsibilities
- Developing and Executing
the Load Runner Test scripts
- Base-lining response times
for Scenarios
- Setting up Load Generators
at Onsite (US)
- Coordinating for
preparation of the final Performance report
ORBI ONE – DIRECT
8.2.0
Client :
Citibank
Team Size :
5
Period :
Jul 03 2003 to 10 Nov 2003
Role :
Test Engineer
Roles and Responsibilities
- Deriving Business scenarios with FS.
- Coordination with client
onsite
- Preparing High Level
Conditions / Test Scripts
- Performed Functional
Testing, Regression Testing, Database Testing
- Identifying the failure
trends using functional specifications, for establishing the complete
testing process
- Defect tracking
accomplished using Test Director.
ORBI – COLLECT
7.3.1
Client : Citibank
Team Size :
4
Period : Apr 26 2003 to Jun 28 2003
Role :
Test Engineer
Roles and Responsibilities
- Developed High Level
Conditions
- Test case preparation
- Executed Module level and System-Integration
test cases
- Performed Functional Testing,
Regression Testing, Database Testing
- Performed defect tracking
and reporting using Test Director.
OMNI MAX
Client : Omega-Bio
Health Care
Team Size :
6
Period :
03 Nov 2002 to 25 Mar 2003
Role :
Test Analyst
Roles and Responsibilities
- Co-ordination with
business team
- Developing and Executing
Unit and integration Test cases
- Regression testing scripts
prepared using gap analysis document
- Preparation of the
Traceability Matrix to ensure the test coverage
- Generating Defect report
using bug tracking tool and Retesting on the bugs fixed
VERY INTERACTIVE NETWORK ADMINISTRATOR (VINA)
Team Size :
3
Period :
08 Aug 2002 to 28 Oct 2002
Role :
Test Analyst
Roles and Responsibilities
- Involved in design
specifications of the application from the Business Requirements
- Preparation of Test
Conditions from the BR
- Identified scenarios for
performance testing
- Developed Load runner
scripts and executed
- Prepared reports on
performance testing
Noveaux Management and Information Systems (NMIS)
Client :
NOUVEAUX INDUSTRIES
Team Size :
5
Period :
06 Feb 2002 to 28 Jul 2002
Role :
Test Analyst
Roles and Responsibilities
- Developing Unit and
Integration Test Cases
- Executing Unit and
Integration Test cases
- Black box Testing
- Generating Defect report
using bug tracking tool
- Retesting on the bugs
fixed
SEAMS (School Evaluation Automation &Management
Software)
Team
Size : 5
Period : 11 Jul 2001 to 29 Jan 2002
Role : Test Analyst
Roles and Responsibilities
- Co-ordination with
Development team
- Developing Unit and
Integration Test Cases
- Executing Unit and
Integration Test cases
- Generating Defect report
using bug tracking tool
- Retesting on the bugs
fixed
EDUCATION
Bachelor of
Engineering in Electronics & Instrumentation, ANNAMALAI UNIVERSITY, INDIA
Excerpts from
Reference Letters
Everyone is very happy
with the way things have gone.
We have highlighted
several high priority bugs that would have made the system unusable had they
gone into production.
-Julian Wilton, Sainsbury’s UK
According to me Vijay is a pleasing, mild mannered tech geek,
with a penchant to work under pressure, addresses challenges and meets
aggressive deadlines with ease, excellent thought clarity and agile decision
maker.
-Sriram, Debenhams
Vijay is very dedicated and hardworking person. He is highly
energetic and enthusiastic and self motivated.
-Nirmala Raghunathan,
Yahoo! Inc., R & D
Your contribution has been tremendous for the Alerts Beta release, please
keep up the good work
-Raj, Yahoo! Inc., R
& D
He has delivered work of
great value in the areas of :
Automated Functional testing and Performance
testing
-Mike Pettigrew, STMicroelectronics - Italy
I have been very pleased
to work with Vijay Shanmugam and I recommend him with greatest enthusiasm as a
preferred member of the Program Test team.
-Andrea Cecconi, Hewlett Packard -Italia
Vijay is a valuable
resource, our team thanks his astonishing efforts on flashing TIBCO flaws
before moving to production
-Raymond Krzyzek, Test Manager – Hewlett Packard- US
“His dedication to the
job was demonstrated repeatedly through the quality of his work.”
-Dinesh, POLARIS Software Labs
“Vijay contributed in ACT evaluation and shared LR knowledge
to team with passion”
-Narayana Reddy,
Program Manager – Hewlett Packard